No, PeopleOne Health is an add-on benefit that enhances your health insurance plan. Health insurance can be used to cover major, unexpected, or emergency medical needs like surgery or accidents. PeopleOne Health is Direct Primary Care with additional advanced services. We cover most of your normal and acute medical needs like well and sick visits, minor injuries, routine testing, and chronic condition care. Additionally, you have access to a registered dietitian for nutrition, a licensed pharmacist for medication questions, and a licensed clinical social worker for mental and behavioral health issues.

Your PeopleOne Health plan includes our Direct Care network which can include advanced services such as physical therapy, medical equipment (orthopedic supplies, CPAP, wheelchairs, etc), imaging services, and diagnostic testing. The specific services available on your area are listed in the Partner Services section of this guide. Your care team can assist you in accessing and using these services.

No. You will be required to switch to a PeopleOne Health primary care provider after enrolling. Having one physician ensures continuity of care, and helps you get the most out of your membership. However, if you need to see a specialist or already see one, you may continue to see them using your insurance plan. We simply ask that you communicate this relationship with our team so we can work alongside you and your specialist to coordinate care and ensure you are not charged for services available through PeopleOne Health. Should you need help finding a specialist, your PeopleOne Health provider can help identify someone within your insurance network.

Don’t wait, make your first appointment as soon as possible! The sooner you establish care with us, the better we can support your overall health and can service you faster when you become sick. 

Amber Ford,  our Member Success Specialist, is a great resource with questions about your membership. She can be reached by calling 888-330-6891 Ext:171. 

There are a few ways to receive refills on your prescription medications:

• You can request it through the Healow app, or call the office if you are out of refills
• You can call pharmacy directly if you have existing refills on your prescription
• If another doctor (i.e. specialist) prescribes a medication on our formulary it can be sent directly to our partner pharmacy 

Remember to always show your PeopleOne Health member card when picking up your prescription.

You can check the services guides here and review/search prescription medications available to you here. Or contact Amber Ford, our Member Success Specialist, with questions about your membership. She can be reached by calling 888-330-6891 Ext:171. 

You can:

• Call office directly
• Use the Healow app
• Or access the PeopleOne Health app/portal to contact your health coach

PeopleOne Health offices offer 24/7 access to a provider. After hours, a PeopleOne Health provider is available via phone for your urgent needs.

Yes.  If a member leaves their workplace but would like to continue their PeopleOne Health membership, they can switch to an individual Prime or Essential membership.  If you would like to do so or have questions about the different memberships, please contact [email protected] OR 888-330-6891 Ext 1. You can also visit https://peopleonehealth.com/individual-membership/ for more information.