Frequently Asked Questions

We want to make sure you have all the information you need to make the best decision for your healthcare needs

We want to make sure you have all the information you need to make the best decision for you and your family. To help out, we've put together a list of the most frequently asked questions we get from our current members.

What is covered under my membership?

As an PeopleOne member, you will receive access to a wide variety of primary care services, including unlimited office visits with your provider, annual wellness exams, basic in-office procedures, routine lab work, treatment for acute illnesses or injuries, chronic disease management and more! 

Your monthly membership will cover the cost of all services provided in our offices and if you choose the PRIME plan will also cover visits to any of our in-network providers, including behavioral health services, imaging services, durable medical equipment, physical therapy, cardiac and pulmonary testing, sleep studies, and more! 

Do you accept walk-in's, or do I need to make an appointment?

PeopleOne is not an urgent-care office, so members are asked to call to request an appointment in advance. Same-day or next-day appointments are available for urgent needs.

What if I need medical attention while I'm away from home?

In the event that you are traveling or outside of the service area and in need of medical attention, we encourage you to give our office a call, as many minor illnesses or injuries can be diagnosed and treated over the phone, or via virtual consultations with our providers, without the need to visit the ER or an urgent care facility. In instances where in-person evaluation or treatment may be necessary, we will work with you to locate an appropriate urgent care facility near you.

*If you are having a life-threatening emergency, we urge you to call 9-1-1 immediately.*

What if I need to speak to a provider after hours?

Once you are established with your PeopleOne Health provider, our offices offer 24/7 provider support. A provider is available after hours via phone for your urgent needs.

What if I need care outside of the PeopleOne network?

 (i.e. specialist visits, surgery, hospitalizations, etc.) 

For any services not provided within the PeopleOne network, including hospitalizations, surgeries, etc., members can go to the provider of their choice, and any charges and associated costs from those services will be billed to the member's insurance plan or directly to the member if they do not have insurance coverage. Your PeopleOne team will continue working closely with any specialists or hospitalists you are seeing to help coordinate your care.

What about medications and labwork?

PeopleOne offers a generic prescription formulary with medications that are covered through the membership. Some of these medications are kept right in the office for acute care purposes (antibiotics, antihistamines, steroids, etc.) and can be dispensed at the time of your visit for you to take home with you. For all other covered medications, members will receive their prescriptions through one of PeopleOne's pharmacy partners, with no copay or additional charge. Members are encouraged to view our RX Formulary for a list of currently covered medications. 

PeopleOne members can also have routine lab work done right within our offices, with most routine lab tests covered under the membership.

What types of telemedicine do you offer?

There are a few types of telehealth options available through PeopleOne. First, members have access to a network of specialists who provide telemedicine consultations for further medical advice regarding your health concerns.  These consultations are performed at the PeopleOne office with your provider in the room, at no additional cost. There is also a telehealth option available directly between members and their PeopleOne providers, with appointments being conducted over phone or video calls. 

I'm currently seeing a specialist and have a good relationship with this provider.

If I become an PeopleOne member, do I need to switch to seeing an in-network specialist via telemedicine? 

PeopleOne does not want to disrupt existing relationships with specialists. We simply ask that you communicate with our team to identify this relationship and we will work alongside both you and your current specialist to help coordinate your care, and to also make sure you are not charged for services that can be provided under your PeopleOne membership (labwork, imaging, etc.) 

What types of women's health services are available? Do you offer prenatal care?

Yearly women's health exams, including breast exams & pelvic exams, are offered at PeopleOne at no cost to members. Professional interpretation for PAP Smear samples may require additional charges and are billed through insurance. 

PeopleOne memberships do not cover prenatal care. Members will continue to see their current OB/GYNs outside,  through their insurance. However, they can continue using their membership for non-pregnancy-related health concerns.

Do you offer pediatric healthcare?

For most locations, PeopleOne offers primary care for children ages 12 and under through our local pediatric partners. The membership covers all routine services provided except for vaccinations which are billed through insurance. Please visit your office page under Locations to get a list of Office Specific Services and Partner Providers.